Everything You Need to Know

What age group are your products designed for?

Our products cater to children from birth to 7 years old, with a range of options tailored to each developmental stage within this age group.

What payment methods do you accept?

We accept all major debits cards, credit cards, UPI and net banking options.

Do you offer Cash on Delivery?

Yes, we offer a Cash on Delivery option for your convenience.

Are there any shipping charges?

We offer free shipping on orders above Rs 499. For orders below Rs. 499, a shipping fee of Rs. 40 applies.

How long will it take for my order to be delivered?

All orders are delivered within 3-10 working days, depending on your location within India.

How can I track my shipment?

After placing your order, you'll receive a confirmation email. Once your order is dispatched, we'll send another email with the tracking number and the courier company details. You can track the status of your package with 24 hours. If you need assistance, feel free to contact us-we'll respond with an update on your shipping status within a day.

Who are your trusted courier partners?

We partner with ShipRocket for reliable and timely deliveries. You can learn more about them at www.shiprocket.in.

Does Haplap Kit offer international shipping?

Currently, we only ship within India. However, we plan to start international shipping soon.

How do I return a product?

Due to the nature of our products and business model, we are unable to offer exchanges, returns, or refunds. We encourage customers to carefully review and understand the product details before making a final purchase.

What should I do if a product is missing or damaged?

We conduct thorough quality checks before shipping. However, if you recieve a missing, incorrect, or defective item, please create a 360-degree unboxing video from the start of opening the parcel till the end. This helps us verify and resolve your concerns promptly.

How can I cancel an order after it's placed?

Order cancellation is available within 12 hours of placing the order or before it is shipped. Once the order has been dispatched, cancellations cannot be processed. For prepaid orders, a refund will be initiated promptly once the order is cancelled on our end.

How can I place a bulk order?

For discounts on bulk orders or return gifts, please reach out to us at hello@haplapkit.com.

What if I entered the wrong shipping address?

If you realize your shipping address is incorrect, please contact us immediately at hello@haplapkit.com or +919910118747. We will do our best to update the address before the order is dispatched. Once shipped, address changes cannot be made.

Do you offer any discounts or promotions?

We periodically offer discounts and promotions. You can stay updated by signing up for our newsletter or following us on social media.

What should I do if I have a question about the product before buying?

We're happy to help! If you have any specific questions about a product, please reach out to our customer support team at hello@haplapkit.com or +919910118747 for detailed assistance.

How do I provide feedback or reviews for my purchase?

We've love to hear from you! You can leave a review directly on our website under the product page, WhatsApp us at +919910118747 or email us at hello@haplapkit.com. Your insights help us improve our offerings!

Can I see your products in person?

We operate online only for now, but we occasionally participate in exhibitions and pop-up events. Follow us on social media for updates on where to find us offline.

How can I stay updates on new products?

Sign up for our newsletter or follow us on social media to be the first to hear about new product launches, restocks and exclusive offers.

Do you have any seasonal or holiday-themed products?

Yes, we occasionally release limited-edition seasonal or holiday-themed items. Check our website or subscribe to our newsletter to stay informed.

How do I contact customer support?

You can reach our customer support team via email at hello@haplapkit.com or call us at +919910118747. Our team is available from 10 AM to 6 PM.